Terms and conditions



Website terms of use

  1. APPLICATION OF TERMS

    1. These Terms apply to your use of the Website.  By accessing and using the Website:

      1. you agree to these Terms; and 

      2. where your access and use is on behalf of another person (e.g. a company), you confirm that you are authorised to, and do in fact, agree to these Terms on that person’s behalf and that, by agreeing to these Terms on that person’s behalf, that person is bound by these Terms.

    2. If you do not agree to these Terms, you are not authorised to access and use the Website, and you must immediately stop doing so.  

  2. CHANGES

    1. We may change these Terms at any time by updating them on the Website.  Unless stated otherwise, any change takes effect immediately.  You are responsible for ensuring you are familiar with the latest Terms.  By continuing to access and use the Website, you agree to be bound by the changed Terms. 

    2. We may change, suspend, discontinue, or restrict access to, the Website without notice or liability.

    3. These Terms were last updated on [02/02024].  

  3. DEFINITIONS

In these Terms:

including and similar words do not imply any limit

Loss includes loss of profits, savings, revenue or data, and any other claim, damage, loss, liability and cost, including legal costs on a solicitor and own client basis

personal information means information about an identifiable, living person

Terms means these terms and conditions titled Website Terms of Use

Underlying System means any network, system, software, data or material that underlies or is connected to the Website 

User ID means a unique name and/or password allocated to you to allow you to access certain parts of the Website 

We, us or our means Renew Wellness Place Limited.

Website means www.renewwellnessplace.com.

You means you or, if clause 1.1b applies, both you and the other person on whose behalf you are acting.

  1. YOUR OBLIGATIONS 

    1. You must provide true, current and complete information in your dealings with us (including when setting up an account), and must promptly update that information as required so that the information remains true, current and complete.

    2. If you are given a User ID, you must keep your User ID secure and:

      1. not permit any other person to use your User ID, including not disclosing or providing it to any other person; and 

      2. immediately notify us if you become aware of any disclosure or unauthorised use of your User ID, by sending an email to Info@renewwellnessplace.com.

    3. You must:

      1. not act in a way, or use or introduce anything (including any virus, worm, Trojan horse, timebomb, keystroke logger, spyware or other similar feature) that in any way compromises, or may compromise, the Website or any Underlying System, or otherwise attempt to damage or interfere with the Website or any Underlying System; and 

      2. unless with our agreement, access the Website via standard web browsers only and not by any other method.  Other methods include scraping, deep-linking, harvesting, data mining, use of a robot or spider, automation, or any similar data gathering, extraction or monitoring method.

    4. You must obtain our written permission to establish a link to our Website.  If you wish to do so, email your request to Info@renewwellnessplace.com.

    5. You indemnify us against all Loss we suffer or incur as a direct or indirect result of your failure to comply with these Terms, including any failure of a person who accesses and uses our Website by using your User ID.

  2. INTELLECTUAL PROPERTY 

We (and our licensors) own all proprietary and intellectual property rights in the Website (including all information, data, text, graphics, artwork, photographs, logos, icons, sound recordings, videos and look and feel), and the Underlying Systems.

  1. DISCLAIMERS

    1. To the extent permitted by law, we and our licensors have no liability or responsibility to you or any other person for any Loss in connection with:

      1. the Website being unavailable (in whole or in part) or performing slowly;

      2. any error in, or omission from, any information made available through the Website;

      3. any exposure to viruses or other forms of interference which may damage your computer system or expose you to fraud when you access or use the Website.  To avoid doubt, you are responsible for ensuring the process by which you access and use the Website protects you from this; and

      4. any site linked from the Website.  Any link on the Website to other sites does not imply any endorsement, approval or recommendation of, or responsibility for, those sites or their contents, operations, products or operators. 

    2. We make no representation or warranty that the Website is appropriate or available for use in all countries or that the content satisfies the laws of all countries.  You are responsible for ensuring that your access to and use of the Website is not illegal or prohibited, and for your own compliance with applicable local laws. 

  2. LIABILITY 

    1. To the maximum extent permitted by law:

      1. you access and use the Website at your own risk; and 

      2. we are not liable or responsible to you or any other person for any Loss under or in connection with these Terms, the Website, or your access and use of (or inability to access or use) the Website.  This exclusion applies regardless of whether our liability or responsibility arises in contract, tort (including negligence), equity, breach of statutory duty, or otherwise. 

    2. Except to the extent permitted by law, nothing in these Terms has the effect of contracting out of the New Zealand Consumer Guarantees Act 1993 or any other consumer protection law that cannot be excluded.  To the extent our liability cannot be excluded but can be limited, our liability is limited to NZD100.

    3. To the maximum extent permitted by law and only to the extent clauses 7.1 and 7.2 of these Terms do not apply, our total liability to you under or in connection with these Terms, or in connection with the Website, or your access and use of (or inability to access or use) the Website, must not exceed NZD100.  

  3. PRIVACY POLICY

    1. You are not required to provide personal information to us, although in some cases if you choose not to do so then we will be unable to make certain sections of the Website available to you.  For example, we may need to have your contact information in order to provide you with updates from our Website or services.  

    2. When you provide personal information to us, we will comply with the New Zealand Privacy Act 2020.

    3. The personal information you provide to us (including any information provided if you register for an account) is collected and may be used for communicating with you, statistical analysis, the marketing by us of products and services to you, credit checks (if necessary), and research and development.

    4. We may also collect technical information whenever you log on to, or visit the public version of, our Website.  This may include information about the way users arrive at, browse through and interact with our Website.  We may collect this type of technical information through the use of cookies and other means.  Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive to enable our systems to recognise your browser.  If you want to disable cookies, you may do so by changing the settings on your browser.  However, if you do so, you may not be able to use all of the functions on the Website.  We use the technical information we collect to have a better understanding of the way people use our Website, to improve the way it works and to personalise it to be more relevant and useful to your particular needs.  We may also use this information to assist in making any advertising we display on the Website more personalised and applicable to your interests.

    5. Generally, we do not disclose personal information to third parties for them to use for their own purposes.  However, some of the circumstances in which we may do this are:

      1. to service providers and other persons working with us to make the Website available or improve or develop its functionality (e.g. we may use a third party supplier to host the Website);

      2. in relation to the proposed purchase or acquisition of our business or assets; or

      3. where required by applicable law or any court, or in response to a legitimate request by a law enforcement agency.

    6. Any personal information you provide to us may be stored on the secure servers of our trusted service providers, which may be located outside New Zealand.  This may involve the transfer of your personal information to countries which have less legal protection for personal information than New Zealand.

    7. You have the right to request access to and correction of any of the personal information we hold about you.  If you would like to exercise these rights, please email us at Info@renewwellnessplace.com

  4. SUSPENSION AND TERMINATION

    1. Without prejudice to any other right or remedy available to us, if we consider that you have breached these Terms or we otherwise consider it appropriate, we may immediately, and without notice, suspend or terminate your access to the Website (or any part of it).

    2. On suspension or termination, you must immediately cease using the Website and must not attempt to gain further access.

  5. GENERAL

    1. If we need to contact you, we may do so by email or by posting a notice on the Website.  You agree that this satisfies all legal requirements in relation to written communications. 

    2. These Terms, and any dispute relating to these Terms or the Website, are governed by and must be interpreted in accordance with the laws of New Zealand.  Each party submits to the non-exclusive jurisdiction of the Courts of New Zealand in relation to any dispute connected with these Terms or the Website.

    3. For us to waive a right under these Terms, the waiver must be in writing.

    4. Clauses which, by their nature, are intended to survive termination of these Terms, including clauses 4.5, 5, 6, 7, 10.1, continue in force.

    5. If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity.  If a modification is not possible, the part or provision must be treated for all purposes as severed from these Terms.  The remainder of these Terms will be binding on you.

    6. These Terms set out everything agreed by the parties relating to your use of the Website and supersede and cancel anything discussed, exchanged or agreed prior to you agreeing to these Terms.  The parties have not relied on any representation, warranty or agreement relating to the Website that is not expressly set out in the Terms, and no such representation, warranty or agreement has any effect from the date you agreed to these Terms. 

Terms of Service

By becoming a client of Renew, you consent to our terms and conditions.

The Renew Wellness Place will be referred to simply as (Renew)

Studio policies

  1. Please arrive 10 minutes before your scheduled treatment time. You are welcome to come earlier and enjoy a cup of tea before your appointment. Unfortunately, we cannot extend session times or adjust bookings for late arrivals. The parking option is the Tennis Lane in front of Next Gen Club or Wilson Parking Casual (Terms and Conditions on their website: https://www.wilsonparking.co.nz).

  2. Kindly check in with our team upon your arrival.

  3. Considering our tranquil environment, please keep noise levels to a minimum when entering and moving around the common areas.

  4. Renew reserves the right to refuse facility access to clients under the influence of alcohol or drugs or those displaying abusive or harassing behaviour towards other clients and staff. In such cases, any payment made will not be refunded.

  5. Renew does not assume responsibility for safely keeping your belongings during your visit to our studio.

  6. Bookings can be made through our website or by calling +64272335695. Payment is required at the time of booking.

  7. Bookings subject to availability and may be made up to 14 days in advance.

  8. All prices, products, and offers include GST and are charged in New Zealand Dollars (NZD).

  9. Please inform us at the time of booking if you have any medical conditions that may affect your Renew experience or if there are any reasons why a treatment may not suit you. Renew reserves the right to decline treatment for medical reasons.

  10. Clients acknowledge using our facility and engaging in treatments at their own risk. Renew will not be held liable for any damages, injuries, or fatalities that occur at or because of using our facility.

  11. Renew reserves the right to change prices and services without prior notice.

  12. Neither Renew nor Renew-aligned practitioners claim that any services offered at our facility should replace medical advice or treatment by a doctor.

  13. Renew is not obligated to refund, transfer, or offer compensation for bookings that are late, changed, or cancelled for any reason.

Concessional Cards Terms

While we strive for consistency across our memberships and their associated service offerings, please note that due to the evolving nature of this industry, service allocations and allowances may be subject to change by Renew management at any time. As a general guideline: 5 or 10 concessional cards 12 months from the day of purchase. A Concessional Card can only be used by the name registered to that card. The unused portion of the concessional card cannot be refunded, credited or exchanged for any other service. Renew reserves the right to restrict the usage of a particular service for any reason.

Cancellation policy

If you cancel your booking 24 hours before your session, the service will be credited to your Renew Fresha account for future use. However, if you cancel after this timeframe, kindly contact the Renew Team and provide them with the reason for cancellation. Our team will carefully assess your case and determine whether to credit or charge your appointment accordingly.

Returns and Refunds Policy

We aim for everyone to thoroughly enjoy their experience at Renew, ideally making returns and refunds unnecessary. However, refunds are limited to the following circumstances:

Services purchased and received are non-refundable, including membership payments. Returns and refunds due to complaints will only be considered if reported within five days of purchase. After this period, all purchases are deemed non-refundable and non-returnable. A $10 charge will be retained to cover administrative costs.

Complaints

We strive to monitor our services and facilities continuously. If you encounter any issues during your visit, please inform our staff, and they will endeavour to address the matter promptly. Additionally, we welcome feedback via email at info@renewwellnessplace.com.

Prices, Services and Packages

While we endeavour to maintain up-to-date website content, please note that prices, services and packages may change or be discontinued without prior notice.

Gift cards

must be presented to reception upon arrival. Renew assumes no responsibility for lost, stolen, damaged, or unauthorized use of gift cards.

Liability waiver

In agreeing, you accept not to hold Renew or any of its instructors, therapists, services or staff responsible for any injuries or misfortunes that occur prior, during or after the service. You understand that everyone is different and may be affected by the services differently. You must notify Renew staff or instructors of any illness, injuries or circumstances that may affect your ability to complete our services safely.

Thank you – Renew.